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Keyboard missing after Android 10 update

(Topic created: 01-08-2020 11:32 AM)
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user5HClBV8PIZ
Constellation
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Galaxy Note Phones

After updating to android 10 on my Note10+ the keyboard is missing. I couldn't restart because it needed a password, but I managed to restart using side buttons. Still no keyboard. I currently have an expensive brick in my pocket. Please help.

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userjJm627bCZE
Astronaut
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Galaxy Note Phones

The same issue just happened to mine last night....... I've tried restarting it and everything else to no avail. I'm going to try and find a keyboard that I can plug in with the USB-C to USB adapter that came with the phone..... Otherwise I see no solution other than factoring resetting the phone. Thanks Samsung you guys really suck sometimes.

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MrQue
Honored Contributor
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Galaxy Note Phones

@user5HClBV8PIZ Here are the steps on how to place your phone into safe mode. 

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When 'Samsung' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. 'Safe mode' displays in the bottom left corner of the screen.
  7. Release the Volume down key when you see 'Safe Mode.'
  8. Uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.
  3. Tap OK.
  4. The device restarts in normal mode.
Solution
user5HClBV8PIZ
Constellation
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Galaxy Note Phones

@MrQue wrote:

@user5HClBV8PIZHere are the steps on how to place your phone into safe mode. 

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When 'Samsung' appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. 'Safe mode' displays in the bottom left corner of the screen.
  7. Release the Volume down key when you see 'Safe Mode.'
  8. Uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.
  3. Tap OK.
  4. The device restarts in normal mode.

Just to follow up, Going into safe mode allowed me to fix the problem. The issue was my 3ed party keyboard (Google handwriting keyboard)  not working with the update. Going into safe mode allowed me to set the Samsung keyboard as default and that solved my problem. Hopefully my preferred keyboard will be fixed soon too.

 

Don't do a factory reset for this, it probably isn't necessary.

Mapu
Astronaut
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Galaxy Note Phones

I'm having the same problem. Only thing is that my phone seems like it's trying to download and is showing -10% in notification bar

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

@Mapu Can you confirm what is trying to download on your device? Is it an app or an update?

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Bree1134
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Galaxy Note Phones
There is the option for the floating keyboard mine is doing the same thing in half and to use that right now
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