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Keyboard missing after Android 10 update

(Topic created: 01-12-2020 01:39 PM)
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user5HClBV8PIZ
Constellation
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Galaxy Note Phones

After updating to android 10 on my Note10+ the keyboard is missing. I couldn't restart because it needed a password, but I managed to restart using side buttons. Still no keyboard. I currently have an expensive brick in my pocket. Please help.

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MrQue
Honored Contributor
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Galaxy Note Phones

@user5HClBV8PIZ Does this issue still happen when your phone is in safe mode? 

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userjJm627bCZE
Astronaut
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Galaxy Note Phones

I'm not sure what you mean by safe mode but nothing can be accessed on the phone because we cant get passed the initial start up screen. We have to put a password in, biometrics dont work after a restart it has to be an actual password which requires the keyboard....

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Rune_B
Astronaut
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Recently had a missing keyboard problem.

I solved it this way: 

  • bought an OTG adapter and connected a PC keyboard and was able to log in. Changed to pattern lock to avoid more keyboard issues on login. Code number lock might also work without keyboard.
  • Found that no keyboard was installed, only Google Voice. Installed a keyboard from the app store. Maybe experts might find the original keyboard APK deep in the file system and reinstall it. Or in the Samsung Store? There is a "Samsung Keyboard" by Samsung. On my S8 it is shown as installed so it seems to be the original (updated) one. Might be best to use the one which was on the phone before if it can be found. Warning: The "Samsung Keyboard" I found on the Play Store is not by Samsung. 3rd Party Keyboards can steal passwords!

Note: I read on the net that sometimes the original keyboard is there but does not work. Maybe in that case you can go to app management, show system apps and clear cache and data of the keyboard.

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userzjRdmRqJej
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My Samsung keyboard also disappeared after my phone updated. There is no choice under default keyboard. I tried starting in safe mode, but I still can't choose a default keyboard. I don't have any third party keyboards downloaded. How do I get the Samsung keyboard back so I can use my phone? 

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SamsungAdam
Samsung Moderator
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Have you tried wiping the cache partition on your device? 

 

1.    Turn off the device.
2.    Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3.    When the Android logo displays, release all three keys.
4.    An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5.    Press the Volume down key several times to highlight wipe cache partition.
6.    Press Power key to select.
7.    Press the Volume down key to highlight yes, them and press the Power key to select.
8.    When the wipe cache partition is complete, Reboot system now is highlighted.
9.    Press the Power key to restart the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userzjRdmRqJej
Constellation
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Galaxy Note Phones

I've tried this more than once. It doesn't fix the problem. I still have no keyboard, which obviously makes the phone useless. 

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SamsungAdam
Samsung Moderator
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@userzjRdmRqJej Have you tried your device in safe mode? The steps to test your device in safe mode were provided previously in this thread.


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userzjRdmRqJej
Constellation
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Galaxy Note Phones

I've gone into safe mode. What do I do then? The Samsung keyboard isn't there. No keyboard comes up. How do I get the Samsung keyboard back? The update apparently deleted it for some unknown reason. Maybe Samsung should do another update that puts the keyboard back.

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knightsurgeon
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Galaxy Note Phones

If you do not see the keyboard at all when the device is in safe mode I would recommend visiting a local uBreakiFix location so they can get a hands-on look at what is happening.


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