Original topic:

Note 9 Power Cycling

(Topic created: 08-07-2019 01:59 PM)
nsurgnie
Asteroid
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Galaxy Note Phones

Hi.

 

My Note 9 goes through spells of power cycling. It started on Saturday. I booted it in safe mode and didn't have issues for about 24 hours, then it started again, so I did a factory reset, and am still having issues.

Any ideas @MrQue 

1 Solution


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Solution
nsurgnie
Asteroid
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Galaxy Note Phones

Found a solution : Disabling the finger print sensor. It has something to do with it putting out so many bad readings that it crashes the phone. A reset will NOT help. Disabling the finger print sensor did the trick. 

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3 Replies
nsurgnie
Asteroid
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Galaxy Note Phones

Followup, still having issue. No SD card. No water damage. No overheating.

 

Not sure what's causing this. 😞

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SamsungJace
Neutron Star
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Galaxy Note Phones

Honestly, I would recommend having the phone evaluated by a certified technician. You can do so by visiting a local uBreakiFix location or you always have the option of sending it into the Samsung service center.


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Solution
nsurgnie
Asteroid
Options
Galaxy Note Phones

Found a solution : Disabling the finger print sensor. It has something to do with it putting out so many bad readings that it crashes the phone. A reset will NOT help. Disabling the finger print sensor did the trick.