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Original topic:

Note 9, secure folder disappeared

(Topic created: 08-28-2019 08:10 AM)
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Galaxy Note Phones

Anyone experience their secure folder gone missing? It was there one day and gone the next, but the funny thing is, is I don't recall any samsung updates that might have removed it. I also searched apps and the search found nothing. I restarted the phone, cold boot, but still the folder is missing. Any thoughts or ideas welcome.

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Galaxy Note Phones

So, I found the solution. The folder still exists, however to view it, you must go to settings, > apps, search secure folder, > settings, then toggle show secure folder on your apps screen.

I still don't know how that toggle got selected to hide, since I didn't do it. Hope this helps.

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Jenw9177
Constellation
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Galaxy Note Phones

I'm having same problem, in the gallery app there's no longer an option for it.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Hey there!

 

I hope all is well. Have you tried going to your search bar in your settings, type secure folder, then select view in-app, from there you are able to add the icon to your home screen. See if that helps.

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Solution
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Galaxy Note Phones

So, I found the solution. The folder still exists, however to view it, you must go to settings, > apps, search secure folder, > settings, then toggle show secure folder on your apps screen.

I still don't know how that toggle got selected to hide, since I didn't do it. Hope this helps.