If you have forgotten your password, then you may have to reset the phone to get into it. This does wipe the phone, however, so anything not backed up would be gone. You can always try using findmymobile.samsung.com or the Android device manager to try and set a new temp password, but these methods will only work if remote accessing was enabled prior to being locked out of the phone.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
If you have forgotten your password, then you may have to reset the phone to get into it. This does wipe the phone, however, so anything not backed up would be gone. You can always try using findmymobile.samsung.com or the Android device manager to try and set a new temp password, but these methods will only work if remote accessing was enabled prior to being locked out of the phone.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
