Original topic:

SIM Data

(Topic created on: 3/25/21 9:42 AM)
Octavia83
Asteroid
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Galaxy Note Phones

Hello, 

My phone hung up after the the first ring when I was making a call. When I looked down at the phone it said "refreshing SIM Data". A couple of minutes later I trying to make another call I saw another message saying "configuring SIM card". Has anyone experienced this issue before? If so, is there something I need to be concerned with? This has never happened before. I've had this phone for almost  a year now. 

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Nash-837
Product Expert
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Galaxy Note Phones

Hello Octavia83, 

The sim card could have received an over the air update which lead to the " Refreshing Sim Data " 

If the message is looping, I would recommend contacting your carrier  for a new sim card. 

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Nash-837
Product Expert
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Galaxy Note Phones

Hello Octavia83, 

The sim card could have received an over the air update which lead to the " Refreshing Sim Data " 

If the message is looping, I would recommend contacting your carrier  for a new sim card. 

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Octavia83
Asteroid
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Galaxy Note Phones
Thank you