Original topic:

Screen Calibration

(Topic created: 06-23-2020 12:49 AM)
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userVfHAg7HmuB
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Galaxy Note Phones

So tonight I did a software update on my Note 9 and when the update was over, my screen looked like it was zoomed in and positioned in the upper left corner. Whats weird is all the button mapping on the screen is the same, so it is hard to navigate. I rest my phone twice since this update but it has not helped or changed the issue at all. I have insurance on the phone so I might just go to the store in the morning and get it replaced. If anyone has any solutions it would be appreciated. I will be sure to update if I find any solutions. 

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userua8gWMRkwj
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I found a solution. I did the update in high performance mode. Upon restart my note 9 was displaying the same issue. Zoomed in, almost unusable. The problem is the resolution.

 

I toggled high performance mode off, which reduced resolution, and put my phone back to a normal display.

 

I then reenabled high performance mode, and it's working as expected. It took some stylus use and tilting my phone to even properly activate the toggles or see them. 

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userg1z09KthI9
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 Hello @userVfHAg7HmuB 

 

Restart the phone.

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SamsungRei
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Have you verified One-Handed Mode is not turned on? https://www.verizon.com/support/knowledge-base-219021/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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userFFzXj8k6pG
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Following.

 

I just updated and have the same issue. No solution found.

 

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userua8gWMRkwj
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See my reply below for solution. 

High performance mode is the culprit. Turn off high performance mode.

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userFamxdycqnV
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Same issue on my Note 9 after updating this morning. Nothing fixes it 

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Solution
userua8gWMRkwj
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Galaxy Note Phones

I found a solution. I did the update in high performance mode. Upon restart my note 9 was displaying the same issue. Zoomed in, almost unusable. The problem is the resolution.

 

I toggled high performance mode off, which reduced resolution, and put my phone back to a normal display.

 

I then reenabled high performance mode, and it's working as expected. It took some stylus use and tilting my phone to even properly activate the toggles or see them. 

userua8gWMRkwj
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Galaxy Note Phones

On reboot, in high performance mode, the problem came back.

On reboot without high performance mode, the phone launches as expected.

 

High performance mode is broken in this update. 

userFFzXj8k6pG
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Thanks for the info. Toggling back and forth worked as described. Kudos!!

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userVfHAg7HmuB
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Yes this worked for me thank you

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