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Unable to use face recognition, how do I change it

(Topic created: 03-07-2023 10:39 AM)
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시리우스
Constellation
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Galaxy Note Phones

 자동 페스 사용했는데 쌍꺼풀 수술후 사용이 불가능해요 어떻게 지문으로 바꿀수 없는지요 홍체는 안되네요

I used automatic face, but it is impossible to use after double eyelid surgery. How can I not change it to fingerprint? I can't use the iris.

 
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Samsung_Moderator
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Galaxy Note Phones

Hello, Welcome to the Community. We hope you are recovering well from surgery. With the biometrics unable to use the facial recognition, there should be an option to enter your PIN or password that was created when you added facial recognition.

Once the phone is unlocked, you can go into the Settings to change the method of unlocking your phone. This article provides steps to the different methods for screen locks. https://www.samsung.com/us/support/answer/ANS00078955/

If you are unable to unlock your phone, this article provides some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001570/

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, Welcome to the Community. We hope you are recovering well from surgery. With the biometrics unable to use the facial recognition, there should be an option to enter your PIN or password that was created when you added facial recognition.

Once the phone is unlocked, you can go into the Settings to change the method of unlocking your phone. This article provides steps to the different methods for screen locks. https://www.samsung.com/us/support/answer/ANS00078955/

If you are unable to unlock your phone, this article provides some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001570/