Yesterday I started noticing that sometimes when I tried to use my phone, taps and scrolls wouldn't register, or they would lag and be registered seconds later. Sometimes, taps and scrolls would be in a completely different location. The issue is still happening today.
One UI version: 4.1
Android version: 12
Knox version: 3.8, API level 35, ML 1.2, DualDAR 1.4.0, HDM 2.0 - F
Model name: Galaxy S20 5G
Solved! Go to Solution.
Hello, thank you for your feedback. I understand your concerns on this situation and I am here to help. There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues https://www.samsung.com/us/support/troubleshooting/TSG01213974/.
If the issue persists after performing the troubleshooting steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html