JUMP TO SOLUTION Solved

Original topic:

document scanner has stopped scanning

(Topic created: 09-25-2020 09:03 AM)
48924 Views
userh8P9oJR8pU
Asteroid
Options
Galaxy S20

My Phone sanner is not working any more.  Yellow "tap to scan" box image is not showing. I have the setting set to screen optimiser. 

1 Solution


Accepted Solutions
Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S20

Go into Camera settings -> Scene optimizer and verify that "Document scan" is enabled. 

View solution in context

9 Replies
Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S20

Go into Camera settings -> Scene optimizer and verify that "Document scan" is enabled. 

userh8P9oJR8pU
Asteroid
Options
Galaxy S20

Yes all the settings are selected

0 Likes
Reply
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S20

Have you tried opening the Camera settings and clicking "Reset settings"?

userh8P9oJR8pU
Asteroid
Options
Galaxy S20

That did not work. 

0 Likes
Reply
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S20

Does it work if you are booted in safe mode? 

0 Likes
Reply
userh8P9oJR8pU
Asteroid
Options
Galaxy S20

Yes it does

0 Likes
Reply
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S20

@userh8P9oJR8pU wrote:

Yes it does


If it works while booted in safe mode, a 3rd party app which you installed is causing the issue. 

userzEOBlG5xEX
Astronaut
Options
Galaxy S20

This doesn't work for me?  I have also deleted a camera app (ToonMe) which I thought might have caused it, but it's still not working?

0 Likes
Reply
userldrRKuXiTu
Constellation
Options
Galaxy S20
my scanner has stopped working as well since I updated my phone