JUMP TO SOLUTION Solved

Original topic:

Biometrics not working after adding protective glass

(Topic created: 01-15-2022 08:18 AM)
MarBar65
Asteroid
Options
Galaxy S21
I added a protective glass to my Galaxy S21 5g ultra phone and now my fingerprint won't work. It has the hole in area in the glass that your supposed to use for the print but it just won't work. Any glass out there that will work.?
Thanks!
0 Likes

1 Solution


Accepted Solutions
Solution
bill-e
Samsung Care Ambassador
Options
Galaxy S21
Settings->Display->touch sensitivity=On then reregister your fingerprints
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)

View solution in context

6 Replies
TheGalaxy
Honored Contributor
Options
Galaxy S21
Register fingerprint again
MarBar65
Asteroid
Options
Galaxy S21
That worked. It's still hard for it to recognize but it is now only taking 3 tries.
0 Likes
Solution
bill-e
Samsung Care Ambassador
Options
Galaxy S21
Settings->Display->touch sensitivity=On then reregister your fingerprints
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
krayzie15
Supernova
Options
Galaxy S21
Even registering your finger print again many will not work still. If u want a glass one buy a white stone dome screen protector and it will work
Darstro12
Asteroid
Options
Galaxy S21
I would recommend using liquid glass on your screen you just wipe it on with a wet wipe looking thing and it makes your screen tough like a diamond. I used it on my s20+ and have dropped it before and the screen has zero damage.
MarBar65
Asteroid
Options
Galaxy S21
Looks very interesting. Thanks. I may try this...