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Distorted Sound during call S21

(Topic created: 09-19-2021 05:05 PM)
userI8AG7ANbYA
Constellation
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Galaxy S21

Currently have distorted audio during phone calls. I have looked all over the setting to see if I set my phone up wrong. Some times call fades in and out, crackling, and echos. Sometimes I hear it but my conversation on the recipients side is doing all the issues I spoke about. Is it my phone or could my provider be having issues?

 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S21

Hi, I am very sorry to hear you're having call audio issues. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give these steps a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

Please let me know if this helps.

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S21

Hi, I am very sorry to hear you're having call audio issues. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give these steps a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

Please let me know if this helps.

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