Secure folder 📂

[userKEEdk207al]

I did the new update and the secure folder can't open. 

What happening???? Can someone help me with this. 

[bawaji]

Is this the One UI 8 update or just the regular monthly security update? The One UI 8 update has created issues withopening and saving files in the secure folder but there have been no issues yet regarding the secure folder not opening.

What happens when you click on the secure folder icon?

[userKEEdk207al]

When I try to open it just go back to the icon and the app doesn't open.

[userKEEdk207al]

I can not open anything within the folder.

[bawaji]

Have you wiped the cache partition after the update? That might help. I always wipe the cache partition after every update. It should definitely be done at least after every major update.

To wipe the cache partition:

• Turn off the device.
• Hold the Volume Up key and the Power key until you get a menu of different actions
• Use the Volume Down button to highlight Wipe cache partition.
• Press the Power button to select Wipe cache partition
• Use Volume Down to highlight Yes.
• Press the Power button to confirm the action
• Use Volume Down to highlight Reboot device
• Press the Power button to confirm the action

Be very careful not to choose any other option in the menu, especially the reset device one.

[userKEEdk207al]

I did all these steps.

Did not work...

The issue is every time I try to open the app. The app does not open, unless I reset the phone....

[bawaji]

This must have been the very last update for this phone. Hope they didn't mess it up or trip the Knox counter. If no one else with the S21 series phone responds, you may have to put in an error report via the Members app or take it to a service store.

It looks like you have tried resetting the phone already. If you are using SmartSwitch to restore the contents, have you tried restoring everything except the Secure Folder adn then setting up the secure folder from scratch? Sorry, can't think of anything else to try.