I have an issue with the SIM card manager on my Galaxy S23. I purchased the phone in ~February 2023, and successfully purchased, installed, and used an eSIM abroad (via Airalo) in March 2023. Seamless as always, no problem.
Following a system update later in the year (i don't know exactly, maybe August/September 2023), I can no longer add an eSIM, in either Airalo or the SIM Card manager. When I click "Add eSIM", the indictor starts to spin, but it hangs indefinitely. When I attempt to install an eSIM via Airalo, the app just hangs/waits indefinitely as well. This happens when i'm on my home network, on wifi, with VPN on and VPN off.
The steps i've taken to remedy are:
restart the phone (obviously)
clear system caches
reset network settings
Short of a complete wipe and reset, any idea what could be going on?
> Eventually what worked for me was turning off all the "lock esim settings"...Samsung s23
No dice, that doesn't work for me. With those changes, the adb logging is still timing out at EID_SEARCHING.
> Travel eSIMs like Airalo do not work correctly on US variants. This is because one primary SIM must be used for all three functions (calls, texts, and cellular data).
@KiwiBird97 that's just false. i added an airalo travel esim in march 2023 on this exact same phone, and it worked flawlessly
Hi there, so I had the same error, I was trying to add eSIM but it hangs for about 2 min and after QR code scanning system just wouldn't let me to add eSIM just hangs again for about 2 min and returned back to add eSIM thing. I solve this by scanning new QR code for a new eSIM and I was able to add eSIM and it works! I hope that might be helpfull
@Eugene1 I got pretty excited when i read that post, but i'm seeing the same thing. When i scan an esim's QR code directly with the QR code scanner, it jumps straight to "checking esim status' but then it still hangs for two minutes, and then returns me to the options menu on how to add a new esim.
Airalo support, yesim support, and samsung chat support (useless) hasn't been helpful and I *really* don't want to do a factory reset if the phone is going to update and then just break itself again.
I wasn't able to get a solution from samsung, airalo, or yesim. As a longshot i was hoping the oneui 6.1 update might have a fix baked in, but no such luck.
I ended up doing a factory reset and now everything with the eSIM returned to normal. Good luck!
Hey, I have the same issue with One UI 6.1. I recently updated the phone to this latest version and after that, my phone stopped registering on the network at all.
I did a factory reset, which does solve this problem, however, after restarting the phone, the problem persists.
Can you confirm if restarting your phone doesn't bring back the problem?
