Help!!

[ThatsMeImHer]

[meself]

Where did you get the phone

[ThatsMeImHer]

Ebay

[meself]

Could be locked or reported stolen in settings than at bottom about phone than system information about the middle says service provider what does it show also i would check your imei

[ThatsMeImHer]

I looked under the service provider and it looks like it all checks out. Is there anything specific I should be looking for under that? And what should I be looking at with the IMEI number??

[Robin621k]

A screenshot of your software page would be helpful, must include in the screenshot Service Provider software version and who is your carrier.

[magentared]

@ThatsMelmHer I would honestly just wipe the phone back to factory settings. See if that works.

[ThatsMeImHer]

I did! But I didn't do the same steps as @AlterEgoJustAlterEgo had suggested I will be trying that next!

[magentared]

Please keep us updated and good luck!

[AlterEgoJustAlterEgo]

Maybe I can help!
( here are some ideas )

First, try factory resetting.
( Path: Settings > General management > Reset > Factory data reset. )

If you dont want to lose data, try entering safe mode to see if a third party app is causing the problem. ( Turn off the phone.Press and hold Power + Volume Down.When the Samsung logo appears, release Power but keep holding Volume Down until "Safe mode" appears in the corner. ) If the steps below dont work, try this: Download and install Samsung Smart Switch on a computer.Connect the phone
 to the computer via USB cable.If an update or "Software Update and Initialization" option appears, follow the prompts to reinstall the official firmware

If these steps below dont work, you should vist an authorized Samsung Service Center as the message suggests.