Original topic:

Persistent Printing Problems

(Topic created: 05-13-2025 09:52 AM)
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KK58
Asteroid
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Galaxy S23
I have a Samsung Galaxy s23, One UI7, and Brother MFC-L2717DW and Epson ET-2400 printers. As far back as One UI 6.0, I've been having troubles printing. Generally I will be able to print to either printer once. The print job will often finish, sometimes it will suddenly quit halfway through. Almost always, however, a notification will show the print Spooler in a never ending "printing" state.
The only way to print again is to restart the phone. If I attempt a subsequent print job, no printers will be shown as being available.
I have all of the available default and printer-specific drivers installed. It does not seem to matter how I print, either from the share menu or from a specific application. 
I have tried drivers and apps from Mopria, Samsung, Brother, Epson, etc. 
No matter how I attempt to print, the result is always the same, as described above.
It's gotten to the point where I don't bother printing from my phone anymore. I email a document to myself and print it from a computer. Other devices on the same wireless LAN have no trouble printing to either printer.
Any suggestions greatly appreciated.
6 Replies
BigGreenFish
Asteroid
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Galaxy S23
I have similar with the brother printer plug in. It usually works but it always says printer error. Haven't found a solution yet.
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uservPCoe2Ow8i
Constellation
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Galaxy S23
I'm having the same problem with printing to my Epson printer. I can print from computers but phone keeps showing printer not available. Have installed all drivers necessary but not working.
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KK58
Asteroid
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Galaxy S23
I'm lucky that I will receive a new s25 next week. It will be interesting to see if the problem continues to exist on new hardware. I will install the minimum necessary to operate the printers first so I can test a brand new "clean" system. If it works fine, I will then use Smart switch to carry over my old data and see if the printers STILL work after that. If something is fouled up after that, then at least I know it's something in my software configuration. If that's the case, then I'll reset the phone once again and rebuild and reinstall applications anew without carrying over old data. It'll be a pain, so I hope it works without having to do that.
KK58
Asteroid
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Galaxy S23
Tried my wife's A52 5G. No problems printing whatsoever, including successive print jobs. Not all drivers will work with all applications and all printers, but I can always find a combination that will work on her phone. So this indicates to me that there is some sort of software configuration on my s23 that is preventing print jobs from starting or successfully completing.
userQbBkU457x5
Cosmic Ray
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Galaxy S23
I have this exact same problem with my S23 Ultra and Tab S8 ultra. Brother and Epson printers. They print fine from windows and the network wired and wireless is rock solid. Have uninstalled/reinstalled printer android helper apps. Still get grayed out printers with brother, Samsung, default and Epson printer helper apps. Sometimes turning wifi on and off gives me one print job. Have always had the never ending print notification but the job would at least print. My Epson was immediate and rock solid before oneui7 but now all grayed out until many minutes later, or after turning wifi in and off, one might become available.

Correction: Did find printer spooler under system apps. Did not see earlier. Trying to clrear that and see what happens..

Any suggestions welcome.
Thanks
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KK58
Asteroid
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Galaxy S23
So far, printing with the s25 seems to be OK, even after using Smart Switch to carry over all of the data and settings from the s23.
I will post an update here if anything changes.
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