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Software Update Disabled

(Topic created: 10-05-2023 10:07 PM)
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Mr-C
Galaxy
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Galaxy S23
I noticed the software update feature on my S23 ultra has been disabled. My last download was the October security patch two days ago. It's grayed out a d does nothing. Any recommendations would a help.

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Mr-C
Galaxy
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Galaxy S23
So Software Update has been fixed. Unfortunately, I had to do the dreaded factory reset. I recommend trying to restoring your google account first.

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Robin621k
Neutron Star
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Galaxy S23
If you got an update 2 days, there is nothing to update
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Mr-C
Galaxy
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Galaxy S23
The Software update is grayed outScreenshot_20231005_233241_Settings.jpg
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Galaxy S23
Wouldn't it be grayed out because It's already downloaded
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Mr-C
Galaxy
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Galaxy S23
Software update is grayed out.Screenshot_20231005_233241_Settings.jpg
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23
Try this really quick, it could work and there is absolutely no harm in trying. With the phone turned off, press + hold power and volume up buttons until the Samsung logo disappears. Using volume keys, highlight Wipe cache partition, and then power to select and confirm on the following screen. Returning to the original menu, use volume keys to navigate to Repair apps, then power again to select. This will reindex all the apps on your phone.
Mr-C
Galaxy
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Galaxy S23
Tried it. No joy.
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AJOsulli
Galaxy
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Galaxy S23
This worked for me when my update download got stuck.
ADB commands:

adb shell

am force-stop com.wssyncmldm


pm clear com.wssyncmldm
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Solution
Mr-C
Galaxy
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Galaxy S23
So Software Update has been fixed. Unfortunately, I had to do the dreaded factory reset. I recommend trying to restoring your google account first.
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