Original topic:

Camera failed

(Topic created: 13 hours ago)
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TrinaMaravelouz
Constellation
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Galaxy S24

Hey! I have a Samsung Galaxy S24 Ultra, and recently the rear camera stopped working. The front camera works, but whenever I switch to the back camera, it fails. Before I pay for any repairs, do you offer free diagnostics? I'd like to know if it's a software issue where can i run it or if the rear camera module needs to be replaced. Also, if it does need repair, could you give me an estimate of the cost? Thank you!

6 Replies
RedOregon
Sun
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Galaxy S24
Go into Settings and search for Diagnostics. Yes, there are phone diagnostic tests.
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Pianodude58
Honored Contributor
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Galaxy S24
To obtain an estimate for the repair or replacement of your camera, please contact an Authorized Repair Center such as UBreakiFix. This forum serves as a peer-to-peer platform for users and cannot provide that information.
BOTTOMLINEIT
Constellation
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Galaxy S24
Need help with sound cardl6Vm2sp8mP.jpg
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Pianodude58
Honored Contributor
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Galaxy S24
Please do not post unrelated issues in someone else's thread. Kindly create your own post.
BOTTOMLINEIT
Constellation
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Galaxy S24
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@TrinaMaravelouz Diagnostics are in the Samsung Members app -> Support. 

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