My account is messed up . Evidently I have more than 1. 3 I think. I can't talk to anybody in accounts. Everything is text and nobody understands English or can fix anything. Xfinity is the same or worse. How do I get ahold of a phone number that takes me to fix account.
But do you still have access to the email in question so that you can still get your order confirmations? That's the important thing. I have five active emails, each for a different purpose, so if I accidentally use the wrong email address for something, at least I'll still get responses/receipts.
Hello ksterling1, welcome to the Samsung Community. I understand how frustrating this must be for you to not being able to update your information under your account. You can update your phone number(s) under your Samsung Account: Open Settings, tap Samsung Account, tap Security and Privacy, then tap two-step verification, Sign into your account, tap Text message, tap Add, Enter your new phone number and tap send code. A verification code will be sent in a text message to your new phone number, enter the code and tap verify. To remove your old phone number, tap More Options icon from the top right corner for the text message menu and then tap Delete. Select the old phone number and then tap Delete. You can also change your number from a web browser by logging in to your Samsung Account and selecting change your phone number.
You can change your email address under your Samsung account: log into your Samsung account, a verification code will be sent to your device, enter the code and select verify, Select profile tab at the top of the screen and then select manage Samsung account, select Email ID and enter the new email address, select change.
Here is a link to some additional on Samsung Account:
I changed email and phone number everywhere it will let me. There's an email stuck to my shipping address only that wont let me change. It has the right email for my address. So they keep sending correspondence to my shipping only email. I can't get to the shipping only email to change it. It's the shipping only email on my account that nobody understands that I cant get to. It's changed everywhere else. That email is linked to my old account I can't verify or get to
Hi ksterling1, if you are still experiencing issues with your Samsung Account then I recommend that you reach out to Samsung Accounts at 855-795-0509 for further assistance.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I already did that. All you get is chat and they can't transfer or dont have a number to call. I just talked to someone that I emailed special. Ceo or something. He called me back and sent me to some one else that didn't have a clue. Said it was wrong dept and they don't have supervisor. Maybe I should just call fraud if they have dept. Hopefully they can stop sending emails to fraud accounts. Is there a fraud dept.
