Original topic:

Call screening security concern

(Topic created: 03-10-2026 02:37 AM)
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Galacide
Asteroid
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Galaxy S26

I am having an issue with the Call Screening feature. My caller can hear everything I am saying while the agent is conducting the call. Is that supposed to happen? I also don't see the green dot in the top right corner that usually appears when the microphone is active. This is a major security concern!!

14 Replies
meself
Honored Contributor
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Galaxy S26
Your saying someone else can hear you beside the oone who called
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Dawndelta
Constellation
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Galaxy S26
๐Ÿ‘
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meself
Honored Contributor
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Galaxy S26
Nice
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Galacide
Asteroid
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Galaxy S26

No, only the caller (who is speaking with the agent) can still hear me. But that isn't right, especially when it doesn't show me that the microphone is activated.

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SamsungSamantha
Samsung Moderator
Samsung Moderator
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Galaxy S26

Hi, Galacide!

Does this happen on any call that you get that has been screened?


Be sure to click " โœ“ Accept as Solution" when you find an answer that works for you.

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Galacide
Asteroid
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Galaxy S26

Thanks for your reply!

Yes, this happens on any call. 

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userYBkh3t2XIZ
Constellation
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Galaxy S26
Same. It makes the feature pointless
userJUP3aC5u1S
Constellation
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Galaxy S26
Same issue!!! I just found this out in the worst way!! I was in a meeting and got a call, while screening, the person ended up hearing critical crucial information that shouldn't have heard. I can't believe samsung put this feature out there without realizing how this breaches privacy and the whole point of screening the call ..I can see a class action coming
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DiegoP123
Constellation
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Galaxy S26
I have the same issue
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