I am having an issue with the Call Screening feature. My caller can hear everything I am saying while the agent is conducting the call. Is that supposed to happen? I also don't see the green dot in the top right corner that usually appears when the microphone is active. This is a major security concern!!
Thank you for reaching out. I am sorry to hear about your experience with the call screening feature. In order to better assist you with the symptoms you are experiencing with the call screening feature, can you please advise if you are using the steps in the link when using the call screening feature: https://www.samsung.com/us/support/answer/ANS10010345/
Hi Galacide, since the troubleshooting steps did not resolve the issue I recommend that you submit an error report: Samsung Members App, Get Help, Send Feedback, Error Reports.
Be sure to click " โ Accept as Solution" when you find an answer that works for you.
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