Original topic:

Not happy

(Topic created: a month ago)
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userX8RXEZuaoH
Asteroid
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Galaxy S26
I have the S26 Ultra. I loved it until I put a case on it, and my screen cracked! I thought it was suppose to be durable and the screen wasn't suppose to break easily. Seriously all I did was put the dang phone case on it and it cracked oright on the side of the screen. Not one but spider web cracked it.
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14 Replies
Mujibar
Honored Contributor
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Galaxy S26
Sorry this happened to you. Just like phones, cases are not all the same. You get what you pay for. If you're looking for a rugged case, consider well known brands such as Spigen, OtterBox, Speck, Rokform, and Supcase. There are plenty of others, but those should get you started. Make sure you read the reviews about fit. Some cases can be too constricting, as you unfortunately found out.
Natey
Nebula
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Galaxy S26
Did you get the Samsung Care+ warranty?
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Galaxy S26
That's crazy. I thought Ultra screens were quite durable. It's not a protector that broke, was it? Not sure where you procured your phone.
innergray
Nebula
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Galaxy S26
the amount of bad luck this has to take ๐Ÿ’” no WAY bro, i'm sticking to my s22 ultra until it stops working.
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Happyhippo14
Constellation
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Galaxy S26

A similar thing has happened to me within a few weeks of purchase. I am fuming both Samsung and Spark have been no help, I've had samsung forever and always advocated for them as their screens never Crack, but this essentially cracked on its own and they won't recognize it. To me, a $3000 phone should be durable, so it is their problem. Im not paying another $600 to fix it. Grr!

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