Original topic:

Problems with apps loading

(Topic created: 03-16-2026 06:43 AM)
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hsanders606
Constellation
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Galaxy S26

ANYONE ELSE HAVING TROUBLE WITH APPS LOADING OR GOING TO THE NEXT STEP?  

I HAVE PROBLEMS WITH MY GAMES CONTINUING TO THE NEXT LEVEL. I HAVE TO CLOSE THE APP AND GO BACK IN AND IT DOESN'T LOAD MY POINTS FROM THE LAST LEVEL BUT LETS ME ADVANCE TO THE NEXT. 

I ALSO CANNOT CHECK OUT AND TAKE PAYMENT ON MY SUBWAY APP.  APPS ARE UPDATED AND SOFTWARE IS UP TO DATE.  MY OLD PHONE (S23 ULTRA) STILL LETS ME DO ALL OF IT.  

5 Replies
Mujibar
Honored Contributor
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Galaxy S26
Why are you shouting? Turn off the caps lock.
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hsanders606
Constellation
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Galaxy S26

IAM JUST LAZY.  WHY DO I FEEL LIKE I AM ON SOCIAL MEDIA RT NOW???

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ERICBB
Constellation
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Galaxy S26
This is a real issue. I'll have to open and close an app repeatedly as sometimes it just opens as a black screen. I'm losing my mind with this phone. I've had almost every phone in this line and this is the first to give me issues like this
Ayemobile
Constellation
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Galaxy S26

I'm also having this issue, has anyone found a fix? 

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SamsungMod
Community Manager
Community Manager
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Galaxy S26

Hey @Ayemobile, welcome to the Samsung Community. 

I am sorry to hear that you are having these issues with your apps but no worries because I'm here to help you out. Since it seems to be third party apps, I would highly suggest putting your device in Safe Mode and seeing if the issue is still the same across all apps. To put your device in Safe Mode you would press and hold the Side button and Volume down button at the same time > touch and hold the Power off icon once it appears > then tap the Safe mode icon. If the issue doesn't happen in Safe Mode but still occurs within the apps then you would need to reach out to the app developer. Let me know if this works for you. Also, I have attached a link below so that you're able to follow the steps for yourself. 

https://www.samsung.com/us/support/answer/ANS10003495/




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