Originally place and order to upgrade my devices back June 2026. Decided to upgrade my watch and phone as I had been having issues with both. Placed an order and only ever received the phone and the changing block but never the ultra watch... that was the purpose of the whole order to begin with. Had an estimated delivery date that came and went and oh no there's a delay. Waited and waited until they literally dropped and newer upgraded model the ultra watch 2!
So I said why not cancel the rest of my old order and I'll just get in on the new pre order... I've already been waiting for over a month at this point with no resolution no help other than a run around. I placed a new pre-order on release day thinking sure another couple of weeks no problem it's already been forever. Now the estimated delivery has come and gone once again and of course Samsung had no answers other than to be lied to saying it's been shipped out, It was shipped two days after I placed my order.. No a label was created and nothing else spent hours chatting with customer service and nothing no resolution no real help than to try and tell me they will escalate the situation.
They've escalated the situation and original order 3 separate times and still shows up on my account so no surprise they still aren't doing anything. I've been a loyal customer buying Samsung specific products for over 15 years at this point because I enjoy what they have to offer and the last literal months have been the worst possible experience I have ever had so far. What is the actual point of having an unpacked event, allowing people to pre order something just for it to never show up. I can literally go buy what I ordered at best buy right Now! Completely defeats the purpose and shows that customers really don't matter just spend your money and wait and hope that eventually you'll get your stuff but they already have my money so do I cancel and wait for a refund and go spend more to get what I wanted or just keep waiting and hope that it might magically show up.... Samsung is really letting me down in 2026
Im having the same issue with a watch and ring i ordered 6 weeks ago. Getting the same response everytime I call. Allow us 24-48 hours to resolve this issue. Its bs.
I don't get it I'm not asking for free stuff I'm not being disrespectful I just want what I ordered. If they can't fulfill the orders that are placed then why have a release. Bet if I was some influencer I would have gotten whatever I wanted weeks before it even was unveiled.
Hi @Jhendricks1877, thank you for reaching out to the Samsung Community. I can understand how frustrating and disappointing it must feel to wait for months, receive unclear updates, and still not have the watch you ordered. I would love to provide some assistance if I can. I want to reach out to our specialized team on your behalf. Please send us a Private Message with the following information:
