Original topic:

Samsung Pay Keeps Opening om Galaxy Watch 8

(Topic created: 2 weeks ago)
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Members_8DXWFuN
Constellation
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Galaxy Watch

My Galaxy Watch 8 started opening the Samsung Pay app by itself. It at first would just say "Welcome to Samsung Pay". I tried to ignore it but it kept popping up every 10 minutes and draining the watch battery. I tried to factory reset the watch as you can't uninstall the app. That didn't work. I tried to uninstall and reinstall on my phone (Galaxy S25 Ultra), that didn't work. I tried just setting up the wallet app and now it pops up every 10 minutes wanting me to use the card I added to it. I just want to be able to use the watch that costs hundreds of dollars, but I can because the Samsung Pay app keeps popping up and killing my battery, so I have to put in the code and close it constantly. Nothing the AI helper said worked. Am I just out the money I spent on the watch? It's not even 2 moths old.

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7 Replies
amuscari11
Galaxy
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Galaxy Watch
Do you have a case on your watch?
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Members_8DXWFuN
Constellation
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Galaxy Watch

No case on the watch. It just started doing it yesterday. 

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johncarter135
Asteroid
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Galaxy Watch

That sounds really annoying having Samsung Pay pop up all the time and drain your watch battery must be frustrating. A lot of users have seen similar behavior where it keeps launching unexpectedly, sometimes tied to software glitches or shortcuts triggering the app, even after resets and reinstalling. Hopefully Samsung releases a fix soon!

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Samsung_Moderator
Community Manager
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Galaxy Watch

Thank you for reaching out, Members_8DXWFuN. I can certainly understand how frustrating it can be when an update causes unexpected symptoms. In order to better assist you, can you please advise me if the watch you are experiencing this symptom on is Bluetooth or LTE?

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Members_nIPSOuu
Constellation
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Galaxy Watch

Mine is Bluetooth 

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Options
Galaxy Watch

Sounds like the back button, which activates the wallet, may be slightly stuck.

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Members_nIPSOuu
Constellation
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Galaxy Watch

Where is there a back button that could be stuck on the watch?

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