purchasing help

[Shadowghast]

I didn't see a good location to post my problem but I'm trying to purchase one of the new watch9 from Samsung.com, but the website doesn't seem to want me to buy one.

I put the watch options in, added my trade in info then went to the cart, along the way I added a set of galaxy buds4 pro.

My problem is, when I go to check out, I get hit with a bunch of random stuff. There's several things that happen to me and it's one or the other every time I try to purchase.

1. The payment options are missing and I can't click on anything to be able to purchase and pay.

2. The website is blank.

3. When I click on the payment options (it doesn't matter if it's one of the online payments, credit cards, pay over time, it ends up with a spinning circle with please wait a moment, and it doesn't go away.

4. I get caught in a loop of trying to choose my address. I choose my address then the page refreshes with me being back on entering my address. It will do this over and over again.

5. The spinning circle appears over my rewards points and never goes away.

I have had these problems all day today, I have tried to clear my cache, cookies, and still the same problems.

I have tried to make the purchase on my laptop. I have also tried my phone (website and app), and even tried to make the purchase on my wife's laptop as well.

Has this happened to anyone else? and did they ever get to make their purchase? If so how?

It's like Samsung doesn't want to sell me anything anymore.

[meself]

My guess and only a been guess is your browser is the issue I would try another browser

[Shadowghast]

I've tried Google Chrome, Microsoft Edge, on my laptop and my wife's laptop. I've also tried the Samsung internet browser on my phone as well as the Samsung shop app. They all do the same things. It's like my account itself is doing it.

[meself]

That is unusual sometimes a browser will get picky for no reason but I would look at your account being issue maybe double check everything is up to date and working after just signed in and perhaps your bank or card info is issue
Anyway try not being signed in go thru purchase and when you get to cart check out sign in

[LongHiker]

Unfortunately sometimes this happens when one or more items are out of stock. You could try picking another band.

[Shadowghast]

Thanks for trying to help, but now all of my rewards points are gone (about $450 worth of them), and I've been waiting on chat for about 20 mins now.. pretty much every electronic item I own (or have owned in the past) is Samsung and now I believe this is my sign to try something else for a change.

[LongHiker]

They should reinstate the points after the incomplete orders are canceled.

[Robin621k]

They will reinstate your points!

I canceled an order and my points were reinstated a couple of hours later.

[Robin621k]

Sometimes this will happen when out of stock doesn't actually catch up with the website. I would try again tomorrow when the system refreshes itself.