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userdfEOtVbylE
Constellation

Samsung UN65JU7100 web browser problem - can not access https

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My web browser on my Samsung Smart TV will not load any https sites. 

This is a fairly new set and has the most current software update.

T-HKMAKUC-1530 (version 1530)

 

Will there be a resolution for this condition?

 

I look forward to a positive response, as I will be looking to another manufacturer the for the next set I purchase, if this does not have a positive resolution.

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Samsung UN65JU7100 web browser problem - can not access https

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Your current software version is not the latest. It should be Version 1540.3. You can find it here:  https://www.samsung.com/us/support/owners/product/2015-uhd-smart-tv-ju7100?redir=UN65JU7100

 

If you can't find the update through your television set, you may have to download it manually. Give this a shot and come back to us if you have any other questions.

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Samsung UN65JU7100 web browser problem - can not access https

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Have you attempted to unplug the unit for about 5 minutes and replugging it directly into a wall socket?

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userdfEOtVbylE
Constellation

Re: Samsung UN65JU7100 web browser problem - can not access https

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Thanks for your response.

 

 Yes, I tried it again last night, hoping that an update had been made and the reboot would finish the fix.

 

The browser loads http sites fine.

It will not load https sites.

 

The same “Server not found” message is displayed.

 

Very frustrating, and something that needs to be remedied by Samsung.

 

 

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Samsung Moderator
Samsung Moderator

Re: Samsung UN65JU7100 web browser problem - can not access https

JUMP TO SOLUTION

Your current software version is not the latest. It should be Version 1540.3. You can find it here:  https://www.samsung.com/us/support/owners/product/2015-uhd-smart-tv-ju7100?redir=UN65JU7100

 

If you can't find the update through your television set, you may have to download it manually. Give this a shot and come back to us if you have any other questions.

View solution in original post

Reply
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