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Temperature reading incorrect - Gas Range

(Topic created: 06-20-2021 10:51 AM)
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useritDmZ2Kjhy
Constellation
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Kitchen and Family Hub

Bought our range from Lowe’s in early 2021 and remodeled the kitchen. Just installed it 3 weeks ago. We love cooking with the burners but the oven is not working properly. We tried to preheat it to 350 and cook a pizza. The temperature continued to say 175 degrees but it was way hotter than that. I put the pizza in for 15 minutes. In 7 minutes the entire pizza was black and smoking up the entire house. Can someone advise on this issue and how to address it? The contact number is horrible. If someone from Samsung can reach out, I'd appreciate it.  

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SamsungLK
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01204529/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLK
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01204529/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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