$25 Review Reward Never Received

[Sken2025]

Hello,

I purchased the 27.4 cu. ft. Side‑by‑Side Refrigerator (Model RS27T5200SR/AA) and received a card stating I would get a $25 reward after submitting a verified review.

I submitted my review under the username “Sken2025”, and it has already been posted and marked as an incentivized review. However, I never received the $25 reward link.

I contacted Samsung support, but they informed me they cannot assist with promotions or rewards. I also attempted to email the promotions addresses listed online, but those inboxes appear to be inactive.

Could a Samsung moderator please escalate this to the Promotions / Rewards team so the reward link can be issued? I can provide screenshots of the posted review and the promo card if needed.

Thank you.

[AAbbott]

You are better off direct messaging a moderator if you want their intervention, rather than waiting for one to find this post

[Sken2025]

Thank you.

Problem here is. So far I have 4 hours on a phone.

Multiple hours trying chat, mobile chat, AI assistant.

Samsung scheduling a technician to come to my place and check fridge??

Huge run around's and I am so mad, I am not letting it go now.

This is false advertising and I cant believe they do this for 25$

[Members_CSERTDIV3]

I have had the same thing happen to me now 2 times in a row and when I contacted Samsung, I got nothing but the huge RUNAROUND!!! That is the last time I go shopping without my ID but a pocket full of cash! They said since I don't have the latest purchases in my name instead of my K9s. She had all the info on her to send in. I would have waited a day so I could have gotten 2 free TVs after buying over $12,500 in camper electronics! I needed those 2 TVs for the 2 off-site work/living/training stations! IF ANYONE CAN PLEASE HELP ME GET MY TVs or whatever you are now giving out, we are in need for us to give back if ya catch 🙏 😊

[AAbbott]

I don't understand, even if you pay cash, you can still get a receipt with your name on it.  If you did not submit what was required while the offer was active, you do not get the offer.  You said if you had waited a day, which means you made your purchase before the order was valid, so I don't see where you are entitled to two TVs.

[Sken2025]

How do I contact moderator directly?

[AAbbott]

Either look for a post that a moderator made a comment on or posted and tap the user name and tap the link to send a direct message or you can go to your messages area, tap the write message icon and type in SamsungMembersAdmin, or SamsungJustin, or SamsungAl, or SamsungModerator1

[SamsungAl · Accepted solution]

Good afternoon @Sken2025  and thank you for reaching out! We understand the inconvenience this has caused and would like to look into this on your behalf 🙂 Please send myself or any of the other mods a private message with the full model code and serial number of the fridge along with the email address used to register the appliance and a screenshot of the review.