NE59M4310, electric stove, part help

[sarah12345]

Found a small rubber thing in the bottom of my electric stove, NE59M4310, and now smoke escapes out the back and smells like burning. Does anyone know what this piece is and how to replace?

[MrGhoul]

Is your stove under warranty yet?
I couldn't tell you what exactly the part is, but if you contact a genuine samsung parts store, I'm sure they will be able to assist you.
https://samsungpartsusa.com/
https://www.partswarehouse.com/Samsung-s/356445.htm?msclkid=bc17b3ed1c531de41a79d9d8e429a223
Samsung customer support
https://www.samsung.com/us/support/contact/

[JBTechfanatic]

That appears to be the shipping packaging that covers the sensors to know the oven door has been shut. Typically, those need to be removed so the button can compress when shut. The oven itself will release heat from the vented areas. Mine has one in the top back and front top door.

[Samsung_Moderator · Accepted solution]

Hello sarah12345,

That's an interesting question about the part you've found especially with the smoke and burning smell you're reported. We recommend for you to discontinue the use of the oven cavity and have the range evaluated by a technician immediately. To proceed with the product evaluation quickly you can contact our Specialized team phone support at 1-800-726-7864. You can also Private Message any one of us moderators' by selecting and clicking on the chat option with your full model and serial number. 

When reaching out to our Specialized team please have the following information available:
-Full name
-street address
-email
- place of purchase
-bill of sale (to validate warranty status)
- any documentation related to this incident.
(documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.)