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Microwave won’t turn off

(Topic created: 08-03-2025 04:38 PM)
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Shanemccarthy
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Kitchen

My microwave will not turn off I had to in plug it when I open the door it turns off then when I close the door it just starts with no time on the timer and timer doesn’t run even when I try to start it normally. Had to shut the breaker off. 

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen

Hello there and welcome to our Samsung Community, Shanemccarthy. We definitely understand your concern regarding the microwave, upon review of our article linked here- https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-i.... We strongly recommend you seek service immediately and discontinue the use of the microwave. 

 

You can contact a local service provider here- https://www.samsung.com/us/support/service/ or Private Message any moderator by clicking on the chat option with your full model and serial number to review service options available through us directly. 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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3 Replies
Pianodude58
Honored Contributor
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Kitchen
Not sure, but it sounds like a stuck button in the control panel.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen

Hello there and welcome to our Samsung Community, Shanemccarthy. We definitely understand your concern regarding the microwave, upon review of our article linked here- https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-i.... We strongly recommend you seek service immediately and discontinue the use of the microwave. 

 

You can contact a local service provider here- https://www.samsung.com/us/support/service/ or Private Message any moderator by clicking on the chat option with your full model and serial number to review service options available through us directly. 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

junegirl0150
Constellation
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Kitchen
So when there is a stuck button in the control panel...what do I do to fix it?
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