Range F2 Error

[callyrose3]

I purchased a Samsung Bespoke induction range, model NSI6DG9100SRAA, from Lowe’s last year and the range is only about 14 months old, but the glass cooktop has cracked and the display now shows “Contact Customer Service – F2.” The appliance is completely unusable, and I have switched off its circuit breaker for safety.

This was a $1,099 range advertised as having an “anti-scratch” and more durable glass cooktop. I am extremely concerned that such a new and expensive appliance has already developed a serious fault that prevents my family from cooking. Any ideas as to how to fix this since it's apparently now out of warranty.

Thanks!

[Samsung_Moderator · Accepted solution]

Hello callyrose3, 

We're so sorry to hear about the cooktop being cracked and would love to assist with getting this serviced.

Please discontinue use of the cooktop (if you haven't) to prevent any further damages or injuries. We will be able to assist you going forward via Private Message by selecting and clicking on the chat option for any moderator with the following:

-Full name
-street address
-email
- Model Code & Serial Number
- place of purchase
-bill of sale (to validate warranty status)
- any documentation related to this incident.
(documentation can be sent to our email address: [email protected]. The information could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.)

Once you have received your requested information we will handle it from there. We look forward to speaking with you.