Refrigerator Review

[mayorquinamy]

I am leaving this review because I bought a Samsung - 31 cu. ft. 3-Door French Door Smart Refrigerator with Four Types of Ice- St purchased on November 25, 2025 bought it with warranty. The first time i had a technician come on June 12, 2026 Luis V he performed something on the refrigerator saying wait 24 hours ice will be working i waited texted him saying no ice. Had to wait till a week later then ice started working then after a week after that ice just stop coming. After ice didn’t work couple days later the refrigerator started making noise and when you open the doors the lights started blinking. Called a second technician Adrian G he was amazing he was telling me everything that was wrong with the refrigerator. He did a Nitrogen Test Performed T.S. Decimal Irreparable because there was an internal leak saying if he was to replace it will still leak to just ask Samsung for an replace because im qualify for a replacement . I did spoke to Petronila from the Samsung Exchange Team and Enyer from Samsung and they told me they didn’t have a replacement of the same refrigerator so they will give refund. Got a message saying.This is Enyer from Samsung’s Exchange Department. this is an update regarding your payment has been forwarded to Citi Bank  and your check is being mailed to your address through USPS. The mailing process usually takes 7–10 business days. Thank you for your patience. Its been going 3 weeks still haven’t received nothing called to check where is it spoke too Sergian he was able to get in contact to track my mail he told me give him a second then he hung back never got in contact with him again. So i called again spoke to Scoot now he’s asking for so much and asking for my order id to confirm my address name and everything just to tell me if i don't have my order id that i cant do anything and to not call back till i have it because he wasn’t going to help me without it. So i give this overall a 0/0 they are horrible people to have business with now i dont have my refund nor do i have a working refrigerator. 

[Samsung_Moderator]

Hi, mayorquinamy. We will be more than happy to look into this for you. Could you please send us a private message with your full name, address, and your latest ticket number? Once we receive that information we can look into this further and provide further assistance.