My bespoke refrigerator quit a month ago. Samsung issued me a promo code to purchase a new refrig. The promo code is invalid. I've spent hours on the phone being transferred to various individuals who all are incapable of helping me. I spent an hour on chat only to verify the promo code was invalid. I can't reach anyone who can reset/reissue me a working promo code. In the meantime my family has no refrigerator.
My original ticket # is 4186461861. I've supplied photo's of all communications, i.e. promo code, text, etc to the service center. I've called emailed, and text. No response.
Yesterday I was given an new ticket # 5137310005
It's my belief that Samsung is just trying to get out of providing me a replacement or refund. Since I can't find how to email corporate HQ my next step is to file a complaint with the BBB.
