Samsung Smart Oven Display Not Functioning

[Jdavid42134]

I bought my stove in November 2025. I have had issues with it since buying it. The display buttons do not always respond when pressing them. I have had it repaired 2 times now and the issue continues. I have now had to miss 4 days of work to deal with the repairs. At this point I no longer want to deal with this issue. Will Samsung replace the entire stove or just refund for it?

[Samsung_Moderator · Accepted solution]

Hello Jdavid42134, 

We completely understand the frustration with the display buttons being unresponsive, having to take time off work for the service repairs and why at this point you're seeking alternate accommodations. We can not speculate if you'd be eligible for a replacement or refund however we absolutely can look into this with you. While our members offer valuable insights and assistance, certain inquiries can only be supported by contacting us directly. Private Message any moderator by selecting and clicking on the chat option with your most recent ticket number, full model and serial number, and we will assist you moving forward from there.