A year ago I bought a Samsung stove. I loved it in the store and I adored it at home. The other day, my stove became unusable. I immediately went to my SmartThings App and created a repair request. Within 24 hours I was contacted by Samsung to inform me that although they were unable to find a repair technician in my area, they wanted to replace my stove or refund its purchase price. The customer care representative I spoke with was patient, understanding and kind. She answered all my questions and clarified any confusion I had. Within just a couple of days, I went from panic over losing a very necessary - and loved - appliance, to feeling confident that I would not be without my stove for very long. I'll definitely be recommending Samsung electronics and appliances as well as exclusively choosing Samsung for any electronics or appliances I purchase in the future. Samsung products are amazing and their customer service can't be beat!
Thank you so much @MamaCattMT, for your feedback and being here in our Samsung community. Furthermore, we appreciate your valuable posts and helpful reflection on your recent experience with our phone support here in the Samsung Community.
We hope we can continue to hear from you and look forward to reading more positive posts from you.
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