thank you for reaching out to our Samsung Community US forum. We recommend for you to review this troubleshooting guide https://www.samsung.com/us/support/troubleshooting/TSG01110183/ to further assist you with this concern. We regret to advise the focus of this forum is support for US products and as your device is a non-US model information is severely limited and the troubleshooting steps suggested within the article may not apply. Furthermore, we kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/ to receive the most accurate support. Keep in mind, your region more than likely has a community of it's very own!! Check out the following link and join the community in your region to get started and reach the necessary support: https://r2.community.samsung.com/
