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complaint about microwave that cannot be repaired

(Topic created: 06-10-2022 08:10 PM)
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userZ8yC5nXCJ0
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Kitchen

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I am not sure how your prescripted response to my 16 month old microwave that cannot be repaired or replaced helps me.  Troubleshooting links do not help with a microwave that cannot be repaired.  At a minimum you should offer some type of reparation so I can purchase a new microwave

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Samsung_Moderator
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Hi there! I can definitely understand your frustration with having a microwave that is not working properly. If you'd like to send one of the moderators here a private message, we'd be happy to look over your case for any available options. You can do this by clicking our name and selecting private message. You'll need to include the model and serial numbers for your microwave, as well as your ticket number. 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen

Hi there! I can definitely understand your frustration with having a microwave that is not working properly. If you'd like to send one of the moderators here a private message, we'd be happy to look over your case for any available options. You can do this by clicking our name and selecting private message. You'll need to include the model and serial numbers for your microwave, as well as your ticket number. 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.