Keep getting the same pop up message.

[Akatsuki8830]

 

A few days ago I started getting this message in English that says this app is not available in your country, is outdated, or is no longer supported. Honestly, I find it quite annoying because it appears every time I move between menus, etc., etc. I've already tried returning the TV to its factory state. The message appears more when I'm connected to the account. If I close it, it stops appearing, but the TV doesn't let me do anything because it asks to be connected to a Samsung account. Help.

[Samsung_Moderator]

Hello! Thank you for reaching out! Just want to confirm, after the reset was there any apps downloaded besides the ones that come preinstalled? Also, have you made sure the TV was up to date? And can I have your full model number to look into this further? 

[Akatsuki8830]

My cousint tried to install My family cinema, but she only Made the account, and didnt download anything. I think the tv is updated cause i run the updated option and says everything is actualizated.

 

[Samsung_Moderator · Accepted solution]

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area.https://www.samsung.com/us/common/visitlocationsite.html