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Original topic:

Need help Resetting Parental Lock

(Topic created: 10-19-2023 10:26 AM)
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KZupan
Constellation
Options
LED and OLED TVs

There was a pin set for the Internet app to go to the browser on my Samsung television. The regular default pin, *0000* does not work for the specific app and so I’m looking for help on how to reset it. 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I see how this can be concerning with not being able to reset the parental lock. I would recommend trying the information in the following link:https://www.samsung.com/us/support/answer/ANS00082484/.

 

If you are still not able to reset the pin I would recommend factory resetting your TV. Also, you can call in directly at 1 (800) 726-7864 and ask for our remote management team to help get it reset. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello! Thank you for reaching out! I see how this can be concerning with not being able to reset the parental lock. I would recommend trying the information in the following link:https://www.samsung.com/us/support/answer/ANS00082484/.

 

If you are still not able to reset the pin I would recommend factory resetting your TV. Also, you can call in directly at 1 (800) 726-7864 and ask for our remote management team to help get it reset.