I have had the same backlight failure twice in 2 years on my 75" Crystal UHD 4K TV. The problem is the top half of the TV's backlights don't illuminate. The first time it was fixed under warranty and now that it is out of warranty, the cost to repair is more than the cost to buy a new TV. Is this an epidemic problem for Samsung? Do others have this issue? Or did I get a lemon?
If I need to purchase a replacement, it will be from LG since I've had a 65" TV from LG for 5 years without any issues. A TV should have a much longer MTBF than 1 year!
we understand your concern regarding the backlight failing and would love to look into serviceable options for you. As the community operates on a peer-to-peer support model, certain inquiries are best supported by a Samsung directly. Please Private Message any moderator by selecting and clicking on the chat option with your full model and serial number, so we can assist you going forward.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
we understand your concern regarding the backlight failing and would love to look into serviceable options for you. As the community operates on a peer-to-peer support model, certain inquiries are best supported by a Samsung directly. Please Private Message any moderator by selecting and clicking on the chat option with your full model and serial number, so we can assist you going forward.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
