we have a Bespoke 5.3 cu. ft. Ultra Capacity Front Load Washer, purchased in July of 2024.
For a couple months, we have seen stains on our clothes after washing and drying. They are blueish/grayish stains. It’s very frustrating. i have cleaned the washer filter. We use HE detergent and the detergent auto dispenses. what can I do to fix this ?
Hey there @Atlantabuckeye and welcome to our community! I certainly understand how frustrating this can be and am delighted to assist you!
Try giving these troubleshooting steps a try:
1. Check if pens, markers, paint brushes, crayons, or any kind of ink/dye that could stain clothes are in the washing machine or in the pockets of clothing.
2. Make sure you don't exceed the MAX line in any compartment.
3. Don't exceed the manufacturer's recommended amount for your load size either, even if it's less than the MAX line. The excess additive may cause stains and other issues.
4. Keep the washer clean. The detergent drawer can especially contribute to stains if it is not kept clean.
If you're still having issues or seeing any kind of residue in the wash, perform the following:
1. Disconnect your water supply from the washer and pour water from it into a bucket. If there's residue in your water supply, contact a plumber for assistance.
2. Run an empty cycle without adding any detergent or additives, and if you see the residue, then run two more empty cycles. This can flush out any residue that's still in the washer.
*If you don't see residue when you run an empty cycle, but you see it when you're doing laundry like usual, whatever is causing your stains is either coming from the additives you use, or from the laundry itself. Service is not required.
If the above troubleshooting steps didn't correct the problem, we recommend having the unit serviced. You can send a private message to myself or any of the mods with the unit's full model code and serial number, or you can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Hey there @Atlantabuckeye and welcome to our community! I certainly understand how frustrating this can be and am delighted to assist you!
Try giving these troubleshooting steps a try:
1. Check if pens, markers, paint brushes, crayons, or any kind of ink/dye that could stain clothes are in the washing machine or in the pockets of clothing.
2. Make sure you don't exceed the MAX line in any compartment.
3. Don't exceed the manufacturer's recommended amount for your load size either, even if it's less than the MAX line. The excess additive may cause stains and other issues.
4. Keep the washer clean. The detergent drawer can especially contribute to stains if it is not kept clean.
If you're still having issues or seeing any kind of residue in the wash, perform the following:
1. Disconnect your water supply from the washer and pour water from it into a bucket. If there's residue in your water supply, contact a plumber for assistance.
2. Run an empty cycle without adding any detergent or additives, and if you see the residue, then run two more empty cycles. This can flush out any residue that's still in the washer.
*If you don't see residue when you run an empty cycle, but you see it when you're doing laundry like usual, whatever is causing your stains is either coming from the additives you use, or from the laundry itself. Service is not required.
If the above troubleshooting steps didn't correct the problem, we recommend having the unit serviced. You can send a private message to myself or any of the mods with the unit's full model code and serial number, or you can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
