Dryer Cracked

MMcCarthy · Monday

I have a large crack in my dryer's drum. I have spoken to Samsung's customer service. As the machine is out of warranty, the repair costs are estimated at $530, at my expense. Online posts suggest this is a common occurrence with this model. I question the durability and quality of this machine if a critical component like the drum is failing. I believe the machine to only be about 7 or 8 years old.

Any suggestions on mitigating these repair costs?

The model number is DV42H5000GW/A3

Serial number is <hidden>

Ticket Number is <hidden>

Samsung_Moderator · yesterday

Hey MMcCarthy! Thanks for visiting the Community. As we would like to look at this from a case by case basis, we would need to gather additional information. Please reach out via pm to any of our Moderators, so we can look into this for you.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung_Moderator · yesterday

Hey MMcCarthy! Thanks for visiting the Community. As we would like to look at this from a case by case basis, we would need to gather additional information. Please reach out via pm to any of our Moderators, so we can look into this for you.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

Dryer Cracked

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