C32HG70 Power Converter

[userkRs25KhbAe]

Where and which part number can I use to get a new Power Converter for my C32HG70?

It starts up every time with a foggy/lined screen that takes several minutes to resolve into its normal otherwise fantastic image.

I've been told that this is most likely due to a faulty Power Converter.

Where/How can I get a new one?

[Samsung_Moderator · Accepted solution]

Hello there, I definitely understand the request and would encourage you to contact our parts department by phone at 1-800-627-4368 or online at samsungparts.com for possible further assistance with the part inquiry. 

[userkRs25KhbAe]

Thanks for replying.

Unfortunately the website is very convoluted and the phone number goes to a third party who has restricted hours.

So not very useful in the end.

Do you know the part number I need?

[userkRs25KhbAe]

Finally got ahold of that parts suppler. After determining the part I needed, they quoted a price half the cost of a new monitor...for a power board. Yikes.

But they would not give me the part number when asked. So I'm supposed to hand over a lot of money and wait a long time for a part that may or may not be correct.

Why is it so hard to get a simple part number from Samsung? It feels like they are creating as much friction as possible to push users into just buying a new product.

Poor strategy when there are so many alternative products out there.