cancel
Showing results for 
Search instead for 
Did you mean: 
user4UUIAOX3wf
Asteroid

Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

I've upgraded to 1.6.4 at first. Then I couldn't access the drive with SW utility telling me the driver was disconnected. So I tried to remove kext and install the app again. After the install it asked for disabling the security mode and upgrading which I did. After the upgrade I enabled security mode again and from that time on I cannot access the data what so every I try with utility SW telling me the same thing as before: "DISCONNECTED. No Samsung Portable SSD is connected" even though it is connected and read-only partition is available.

 

I'm suspecting some version inconsistency. I wanted to try to run it with 1.6.3 but it is not available on your website.

 

Thanks for support.

1 SOLUTION

Accepted Solutions
user4UUIAOX3wf
Asteroid

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

Thanks to this url https://discussions.apple.com/thread/250441920 I was able to solve my problem by emailing samsungmemory@hanaro.eu .

 

If anyone has problem with Samsung portable T5 and its SW's message "the disk was disconnected" on macOS 10.14.5 , it might be because of update (for me it was update 1.6.3 -> 1.6.4). By mailing the above email you will get lower version (1.6.2) which works.

 

---

Little complain:

 

Dear Samsung, your support is really bad.

 

I don't understand why I got two "Have you been satisfied with our support" forms, one here and one on livechat even though the problem was not solved at all. Livechat was interrupted every time while it tried to connect to operator (I did at least 10 tries) and there's no solution in this thread too.

View solution in original post

Reply
Loading...
12 REPLIES 12
user4UUIAOX3wf
Asteroid

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

Just posted some additional information but it was marked as s p a m. Still waiting for "world-class support".

Reply
Loading...
user4UUIAOX3wf
Asteroid

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

Thanks to this url https://discussions.apple.com/thread/250441920 I was able to solve my problem by emailing samsungmemory@hanaro.eu .

 

If anyone has problem with Samsung portable T5 and its SW's message "the disk was disconnected" on macOS 10.14.5 , it might be because of update (for me it was update 1.6.3 -> 1.6.4). By mailing the above email you will get lower version (1.6.2) which works.

 

---

Little complain:

 

Dear Samsung, your support is really bad.

 

I don't understand why I got two "Have you been satisfied with our support" forms, one here and one on livechat even though the problem was not solved at all. Livechat was interrupted every time while it tried to connect to operator (I did at least 10 tries) and there's no solution in this thread too.

View solution in original post

Reply
Loading...
userNMbabHlffW
Asteroid

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

Hi. I applied the 1.6.4 update and now I have a very thin, stylish "brick". I am stuck. I could not execute any of the "removal" instructions. There is no portableSSD folder found. I tried including the "system files" in Finder by pressing Cmd+Shift+.  I looked everywhere and can't find the suspect folder. All I have is a T5_SETUP volume on my desktop with stuff in it. I tried reinstalling 1.6.3, but it says that there's a newer version already on the system and it fails/exits out? I am not happy with Samsung. How can you not test your update on the latest Mac OS before release??? Any ideas I can try? I did email samsungmemory@hanaro.eu, but it's the weekend - no response. Thanks...

 

Reply
Loading...
usernehOk0UJU2
Asteroid

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

You can use the following commands on 'Terminal' to reach portableSSD folder, and then uninstall 1.6.4 software.

 

cd ~/Library/Application\ Support/PortableSSD/

osascript CleanupAll.scpt

 

I'd the same issue and the latest software, that works on Mac, is 1.6.2... Unfortunately, we cannot update Samsung apps if they don't test it properly.

Reply
Loading...
userNMbabHlffW
Asteroid

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

Thanks to everyone here for posting about this!!! If I hadn't found this info, I would be stuck with no working drive. Samsung Memory got back to me this morning with the 1.6.2 software and the uninstall instructions. The script produced some interesting messages - like it couldn't find anything or remove anything, but the PortableSSD folder disappeared/got deleted and I could install 1.6.2 again. The drive is working again, thankfully. Beware of bad updates!!!

Reply
Loading...
userVRJAixVQK0
Astronaut

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

Thank you for your instruction that helps me to uninstall the 1.6.4 version and reinstall the older 1.6.2. My T1 and T5 work again.

Samsung, what is preventing you to release an update that fixes the bugs?

Reply
Loading...
userBiq5LT4njq
Astronaut

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

You are an absolute LEGEND!!!! I could not find the uninstall script either, I tried the code you provided in Terminal and ran it, even though it said it could not be found. Then installed the old version 1.6.2 and now it works. Can't thank you enough!

Reply
Loading...
userjmwqyqFmb6
Asteroid

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

I have tried what you suggest and it does not work.   Now the question is why should I be encumbered with all these problems in order to connect a hard disc that I was sold as being ready out of the box, to work.  I don't think that passing on your problems to the consumer is the solution. 

 

 

Reply
Loading...
userKjVLqq19uJ
Astronaut

Re: Cannot access Samsung Portable SSD T5 on macOS with SW v. 1.6.4

JUMP TO SOLUTION

I can't get it working either--how useless is Samsung? Such an easy thing to fix, you would imagine--why are we being asked to come up with technical solutions for their own mistakes? 

Reply
Loading...