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Easy Setting Box Installation Error

(Topic created: 06-04-2022 11:54 PM)
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userYxWGB1LIw6
Constellation
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Monitors and Memory

Hi, I have changed to a new computer and when I try to install the lastest version of Easy Setting Box (64bit), partway through the installation, I receive this error: "There is a problem with the windows installer package. A DLL required for this install to be complete could not be run" 

See screenshot: https://www.screencast.com/t/wH6XYQjS

I have tried re-downloading the installer.

Any ideas please?

Thanks

Ross

1 Solution


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Samsung_Moderator
Community Manager
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Monitors and Memory

I can definitely understand how frustrating this may be. This is a Windows installer error. Please try the following from the Microsoft support forums.

 

go into c:\users\"username"\AppData\Local\  then right click on "temp" and choose "properties". Choose "security" --> edit --> add, and add the username you are using, and give yourself all rights

 

If this does not help I recommend reaching out to Microsoft regarding this.

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

I can definitely understand how frustrating this may be. This is a Windows installer error. Please try the following from the Microsoft support forums.

 

go into c:\users\"username"\AppData\Local\  then right click on "temp" and choose "properties". Choose "security" --> edit --> add, and add the username you are using, and give yourself all rights

 

If this does not help I recommend reaching out to Microsoft regarding this.