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Samsung Odyssey G3 Display Problem

(Topic created: 11-18-2023 08:03 AM)
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Lvcdev
Constellation
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Monitors and Memory

Hi, I recently noticed that when I browse dark pages (blue/black) a purple line appears on my screen. I know it's a monitor problem, because I've tried with different devices and HDMI cables, but the problem still remains.IMG_0459.jpeg

As you can see, as soon as the line touches a light colored text, it almost disappears.

Thanks in advance for the support.

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Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

Hello! Thank you for reaching out! I see how this can be frustrating with your monitor having lines on the screen. SInce this is occurring on all sources this will require service. Depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Monitors and Memory

Hello! Thank you for reaching out! I see how this can be frustrating with your monitor having lines on the screen. SInce this is occurring on all sources this will require service. Depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.