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Original topic:

T7 Touch not recognised

(Topic created: 10-03-2020 06:21 AM)
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user54ULG6RkiN
Constellation
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Monitors and Memory

When I connect the T7 Touch to my MacBook Pro, it does not recognise it on the software ("no Samsung Portable SSD is connected"). Is this because I am on MacOS Big Sur beta?

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userBK4dtoHEjL
Astronaut
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Monitors and Memory

No, not at all. I am on Catalina WITH the same problem.

LongHiker
Legendary Samsung Care Ambassador
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Monitors and Memory

Unfortunately my T7 is no longer recognized in the Samsung SSD app either while using Big Sur. However the T7 still shows up in Finder and is fully functional. 

user739KdSGDoi
Astronaut
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Monitors and Memory

Same issue here mac os 10.15.6 catalina , any idea how to fix it?

ItayB
Constellation
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Monitors and Memory

same here!

functional via Finder but the app doesn't recognize the device.

In addition, I set the password+finger print security in my Android device and the disk is still available from Finder - security bridge?

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LongHiker
Legendary Samsung Care Ambassador
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Monitors and Memory

@ItayB wrote:

same here!

functional via Finder but the app doesn't recognize the device.

In addition, I set the password+finger print security in my Android device and the disk is still available from Finder - security bridge?


If you are getting access to the full drive, I think that you may have turned off the security accidentally.

 

With security enabled, you only see a small read-only partition of the drive. That allows you to install the SSD software and provides some read me files but that is it. 

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user56dUbwRGZR
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Mac OSXs due to the Apple policy that requires user approval when installing third-party software not directly distributed by Apple. Please follow these troubleshooting guidelines. You may see the “System Extension Blocked” message appears when installing the Samsung Portable SSD software, and the “No Samsung Portable SSD is connected” message appears when executing the Samsung Portable SSD software. Open “Security & Privacy” in “System Preferences” menu and click “Allow” next to the message “System software from developer “Samsung Electronics” was blocked from loading” (Thanks for Hector from nfm, helped for me)

ItayB
Constellation
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