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Constellation

Screen Calibration

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So tonight I did a software update on my Note 9 and when the update was over, my screen looked like it was zoomed in and positioned in the upper left corner. Whats weird is all the button mapping on the screen is the same, so it is hard to navigate. I rest my phone twice since this update but it has not helped or changed the issue at all. I have insurance on the phone so I might just go to the store in the morning and get it replaced. If anyone has any solutions it would be appreciated. I will be sure to update if I find any solutions. 

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Constellation

Re: Screen Calibration

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I found a solution. I did the update in high performance mode. Upon restart my note 9 was displaying the same issue. Zoomed in, almost unusable. The problem is the resolution.

 

I toggled high performance mode off, which reduced resolution, and put my phone back to a normal display.

 

I then reenabled high performance mode, and it's working as expected. It took some stylus use and tilting my phone to even properly activate the toggles or see them. 

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10 REPLIES 10
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Constellation

Re: Screen Calibration

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 Hello @userVfHAg7HmuB 

 

Restart the phone.

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Samsung Moderator
Samsung Moderator

Re: Screen Calibration

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Have you verified One-Handed Mode is not turned on? https://www.verizon.com/support/knowledge-base-219021/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Constellation

Re: Screen Calibration

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Following.

 

I just updated and have the same issue. No solution found.

 

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Constellation

Re: Screen Calibration

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See my reply below for solution. 

High performance mode is the culprit. Turn off high performance mode.

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Astronaut

Re: Screen Calibration

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Same issue on my Note 9 after updating this morning. Nothing fixes it 

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Constellation

Re: Screen Calibration

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I found a solution. I did the update in high performance mode. Upon restart my note 9 was displaying the same issue. Zoomed in, almost unusable. The problem is the resolution.

 

I toggled high performance mode off, which reduced resolution, and put my phone back to a normal display.

 

I then reenabled high performance mode, and it's working as expected. It took some stylus use and tilting my phone to even properly activate the toggles or see them. 

View solution in original post

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Constellation

Re: Screen Calibration

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On reboot, in high performance mode, the problem came back.

On reboot without high performance mode, the phone launches as expected.

 

High performance mode is broken in this update. 

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Constellation

Re: Screen Calibration

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Thanks for the info. Toggling back and forth worked as described. Kudos!!

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Constellation

Re: Screen Calibration

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Yes this worked for me thank you

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