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Original topic:

Experiencing problems with fingerprint

(Topic created: 04-21-2021 02:50 PM)
Taun
Asteroid
Options
Note20

Is anyone experiencing problems with signing on with their fingerprints??? I have erased and did them over it seems as if I have to push extremely hard and it's still not operating like it shld.

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SamsungJace
Honored Contributor
Options
Note20

If you have tried the steps in this article with no success, repairs would be recommended: https://www.samsung.com/us/support/answer/ANS00082563/

 

You are welcome to visit your local uBreakiFix for walk-in repairs, or you can call us at 1-800-726-7864 for ship-in options. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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11 Replies
GrizzlyAdams
Constellation
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Note20
Me too
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Taun
Asteroid
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Note20
So what do we do and who do we contact abt this
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Linkrok
Constellation
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Note20
Yes I always have to press hard it doesn't recognize my finger print
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Taun
Asteroid
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Note20
And it wasn't like this before the last update Samsung
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Anonymous
Not applicable
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Note20
Works fine on my s21 ultra. Do you have a screen protector on?
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userSdSdJdNFKO
Constellation
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Note20
Yes, I have had issues with that.
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Mohican69
Cosmic Ray
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Note20
Mine was abysmal on my Note 20 Ultra compared to my S8. I found a post online that helped others. I deleted my fingerprints and when I began to input them again instead of just scanning one finger at a time I alternated scanning two fingers for each one you enter. So for fingerprint 1 I scanned both my index and thumb. So every fingerprint is actually a composite. I can now use either finger to unlock my phone and it fixed my issues. My biometric unlock works faster and more reliably than before.
Cyberwasp
Comet
Options
Note20

Wow, I have now problem at all;. When I do the initial setup I press gently but also rotate  my finger 20 to 30 degrees each press. My phone reacts instantly.  There's a video by Jimmy is promo

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Sandman6x
Astronaut
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Note20
I am also having fingerprint malfunction on my S21 5G
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